Refund policy

Last updated: August 7, 2026

At The Paradise of Flowers, your satisfaction is our top priority. We take great pride in crafting and delivering fresh, beautiful floral arrangements. If for any reason you are not fully satisfied with your purchase, please review our policy below.

1. Freshness Guarantee

We guarantee the freshness and quality of all our floral products at the time of delivery. If your flowers arrive damaged, wilted, or not as described, please contact us within 24 hours of delivery so we can make it right.

2. Eligible Returns or Replacements

We offer replacements or store credit (not cash refunds) in the following cases:

The arrangement was delivered in poor condition or significantly different from the one ordered.
The wrong product was delivered.
The order was not delivered due to an error on our part.

To be eligible for a replacement or store credit:

You must contact us within 24 hours of delivery.
Please provide a photo of the arrangement and your order number to help us verify the issue.

3. Non-Returnable Items

Because flowers are perishable, we cannot accept returns of fresh floral arrangements once they’ve been delivered and accepted.
Refunds or replacements will not be issued if:

The recipient refused delivery.
Incorrect delivery information was provided by the customer.
Delivery was attempted and no one was available to receive the order.
The flowers were left at the requested location and confirmed as delivered.

4. Cancellations

Orders may be canceled at least 24 hours before the scheduled delivery date for a full refund.
Orders canceled less than 24 hours before the scheduled delivery may not be eligible for a refund if the arrangement has already been prepared or is out for delivery.

5. Substitutions

Due to seasonal availability, certain flowers or containers may be substituted with items of equal or greater value to maintain the overall look and quality of the arrangement. Substitutions do not qualify as a reason for return or refund unless the final product differs significantly from what was ordered.